Frequently Asked Questions
Quick answers to common questions
How quickly will I receive a response?
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We aim to respond to all inquiries within 24 hours during business days. Urgent matters are prioritized and typically receive a response within 2-4 hours.
What information do I need for a shipping quote?
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For accurate quotes, please provide: pickup and delivery addresses, package dimensions and weight, contents description, and preferred delivery speed (same-day, next-day, or economy).
Do you offer services outside major cities?
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Yes! We service over 85% of South Africa's population. While delivery times may vary in rural areas, we have partnerships with local carriers to ensure nationwide coverage.
Can I schedule a pickup for weekends?
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Saturday pickups are available in major metros (9AM-1PM). Sunday and public holiday pickups are available as an emergency service with additional charges. Contact our 24/7 line for weekend arrangements.
How do I become a business partner?
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We offer various partnership models for businesses of all sizes. Contact our Business Partnerships department with your company details, shipping volume estimates, and specific requirements to discuss opportunities.